Terms of Service

1. Acceptance of Terms & Definitions

By accessing, browsing, creating an account, booking an appointment, or listing a business on Zandoro (the “Platform”, “Website”, “we”, “us”, or “our”), you (“User”, “you”, or “your”) acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not access or use the Platform.

2. Nature of Platform & Role of Zandoro

3. Account Registration, Security & Eligibility

4. Client Booking, Attendance & Cancellation Policies

5. Service Provider & Merchant Obligations

All Service Providers listing storefronts on Zandoro certify and agree to the following obligations:

• Licensing, Health & Regulatory Compliance: You certify that your business holds all necessary Canadian municipal business licences, public health inspection clearances (e.g. Ontario Public Health inspection pass for personal services settings), professional trade certifications, and adequate commercial general liability insurance.
• Punctual Service Execution: Confirmed customer reservations must be honored punctually as booked. Arbitrary merchant cancellations or failure to attend confirmed appointments cause severe client inconvenience and will lead to immediate storefront de-indexing and account review.
• Pricing Transparency: Prices, service descriptions, and durations displayed on your storefront must reflect the authentic rates charged to clients. Hidden surcharges, mandatory surprise fees, or arbitrary price increases at the point of service are strictly prohibited.
• Tax Compliance (CRA & Provincial Tax Remittance): Each independent business operator is solely responsible for registering for a Canada Revenue Agency (CRA) Business Number (BN) and GST/HST account (mandatory if taxable gross commercial supplies exceed $30,000 CAD over four consecutive calendar quarters). Service Providers are solely responsible for remitting collected sales taxes (such as 13% Ontario HST) to the CRA or relevant provincial authorities. Zandoro provides tax rate calculations and receipt itemization strictly as an administrative convenience and assumes no liability for merchant tax obligations.
• Customer Data Confidentiality: Client contact details (names, phone numbers, emails, and service notes) provided through Zandoro are entrusted exclusively for fulfilling booked appointments. Service Providers must not export, sell, or use client information for unsolicited mass marketing in violation of Canadian privacy laws (PIPEDA) or CASL.

6. Payment Terms, Direct Settlement & Platform Fees

7. Health, Safety & Allergy Disclaimers

8. User Reviews, Ratings & Content Submission

9. Acceptable Use & Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Malicious Booking / Denial of Service: Creating fraudulent, speculative, or fictitious appointments to block competitor schedules or manipulate provider availability.
• Data Scraping: Using bots, crawlers, scrapers, or automated tools to extract directory listings, merchant menus, reviews, pricing, or user data without express written permission.
• Reverse Engineering: Decompiling, disassembling, reverse engineering, or attempting to discover the source code of any part of the Platform.
• Security Tampering: Circumventing authentication mechanisms, probing network vulnerabilities, injecting malicious scripts, or overloading server infrastructure.
• Impersonation: Misrepresenting your identity, business affiliations, trade licenses, or creating accounts under false pretenses.

10. Intellectual Property & Copyright Policy

The Platform, including its software code, trademarks, service marks, logo designs, graphic interfaces, website text, and algorithms, is the exclusive property of Zandoro and its licensors, protected by Canadian and international copyright and trademark laws.

Notice and Notice Regime: If you believe that content hosted on Zandoro infringes your copyright, you may submit an infringement notice in accordance with Canada's Copyright Act to our designated legal desk at legal@zandoro.app with detailed identification of the copyrighted work and the allegedly infringing URL.

11. Electronic Communications & CASL Agreement

By using Zandoro, you consent to receive electronic communications from us and from Service Providers with whom you book appointments. Transactional communications (booking confirmations, 1-hour reminders, reschedule alerts, and receipts) are sent directly to service your appointment in compliance with Canada's Anti-Spam Legislation (CASL). Commercial promotional emails will only be sent with your express opt-in consent and will always contain a clear one-click unsubscribe mechanism.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, THE PLATFORM, MERCHANDISE DIRECTORY, AND ALL ASSOCIATED SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

ZANDORO EXPRESSLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. ZANDORO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ACCURATE, VIRUS-FREE, OR ERROR-FREE, OR THAT APPOINTMENTS WILL PROCEED AS SCHEDULED.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZANDORO, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, GOODWILL, BODILY HARM, PERSONAL INJURY, PROPERTY DAMAGE, INFECTION, ALLERGIC REACTION, OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH:

• YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE PLATFORM;
• THE PERFORMANCE, QUALITY, SAFETY, OUTCOME, OR CONDUCT OF ANY SERVICE PROVIDER OR SPECIALIST LISTED ON THE MARKETPLACE;
• ANY UNEXPECTED APPOINTMENT CANCELLATION, DELAY, OR NO-SHOW BY A MERCHANT OR CLIENT;
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR DATA;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR TRANSMISSIONS THROUGH THE PLATFORM.

IN NO EVENT SHALL ZANDORO'S TOTAL CUMULATIVE AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM EXCEED THE GREATER OF: (A) FIFTY CANADIAN DOLLARS ($50.00 CAD), OR (B) THE TOTAL PLATFORM FEES ACTUALLY PAID BY YOU TO ZANDORO IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

14. Indemnification

You agree to defend, indemnify, and hold harmless Zandoro, its parents, subsidiaries, affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal and accounting fees) arising from or relating to: (a) your use of the Platform; (b) any service you provide or receive as a Merchant or Client; (c) your breach of these Terms or violation of any applicable law; (d) your infringement of any third-party right, including intellectual property or privacy rights; or (e) any user content you post or transmit.

15. Account Suspension, Deactivation & Termination

Voluntary Termination: You may terminate your account at any time by navigating to your Account Settings or contacting support@zandoro.app. Outstanding merchant billing balances remain due and payable upon termination.

Platform Rights to Suspend or Terminate: Zandoro reserves the right to suspend, restrict, or terminate your account or storefront listing immediately, without prior notice or liability, for conduct that we believe violates these Terms, harms other users or merchants, infringes third-party rights, or poses legal or reputational risk to the Platform.

17. General Provisions